The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to and restarting the setup process. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. This is causing issues when users need to re set up the account in the Authenticator app. We turned off the ability to receive texts/calls and are forcing the Authenticator app. We have recently implemented MFA with a conditional access policy.
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